Multi Drop Delivery Course

£61.00 inc.VAT 20%

Multi-drop delivery, sounds easy right? A simple matter of collecting boxes and packages from a nearby depot and delivering them to customers. Or, that you’ll sail through your day at a leisurely pace and be home in time for playtime with the kids and an early dinner.

Not quite….

There are a myriad of processes and protocols to follow, most of which you will learn ‘on the fly’ (as you go) against the clock. With no prior exposure to the industry, limited training and no on-board mentor, drivers can stress for weeks in a potentially stressful learning curve.

SKU: 9748 Category:

Description

Contents

  • Introduction
    • Aims and Objectives – Driver Sustainability, Learning Curve, Save Time, Money and Energy
    • Insight into Driver Challenges – Pace, Mental and Physical Demands, Associated Stressors
  • Chapter 1 – Getting Started
    • Employment Process – Induction, Useful Questions and Considerations, Training, Useful Questions
    • Recommended Hardware – Device and Accessories, Items you will need before you start work, Work essentials, Winter Optional Extras
  • Chapter 2 – The Vehicle
    • Considerations for Vehicle Hire – Cost to Rent, Advantages of Renting
    • Receiving your Hired Vehicle – Handover, Handover Checklist, Daily checklist, Weekly checklist, Preventative Maintenance
  • Chapter 3 – Delivery Applications (app)
    • Download and Set-up
    • Learning the app on the Fly
    • Learning the Delivery Process on the Fly – Nursery Run
  • Chapter 4 – First Days
    • Dress Code and General Appearance
    • Overview of a Typical Day
    • Gallery of a Typical Day
  • Chapter 5 – The Depot
    • The Yard – Site Rules
    • The Gate
    • Pre-staging area – Planning your Load, Deviations to Load Plan, Streamlining your Load
    • The Staging Area
    • Loading your Vehicle for the Route – First In Last Out (FILO)
    • Load Configuration – Tote Bags, Loose Packages and Over-size Boxes, Waybill, Fragile & Liquids, Over-sized Boxes
    • Prepare First Stop Tote Bag
  • Chapter 6 – On the Road
    • Leaving the depot
    • Arrive Alive – Driver Awareness and Safety Tips – Highway, General Road Safety, Minimum Safe Following Distance, Parking Tips, Reversing Tips, Money Saving Tips, Time Saving Tips
  • Chapter 7 – The Delivery
    • First Stop – Empty and Sort Tote Bag, Parcels in the Driver Cabin
    • Types of Deliveries – Standard Procedure, Deviation from Route Plan, Editing and Adding Stops, Time Sensitive, Locker Hubs, Age Verification Delivery (AVD), One Time Password (OTP), Failure to Comply with Protocol, Mystery Shoppers, Customer Complaint
    • Delivery Tips – No Response Customers, Examples of Safe Place Locations
    • Time Saving Tips whilst Delivering
    • Safety Tips whilst Delivering
    • Handling Challenging Situations and Abusive Clients
    • Tips for a Rewarding Day
    • Prior to Logging out
    • Finance and Tax
  • Conclusion

Certificate: Certificate of completion will be issued once course is completed.
Duration: 2 Days

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